Terms of Service
Last updated 11 October 2026
Agreement
By creating an account you agree to these terms on behalf of yourself and, if applicable, the company you represent. If you do not agree, do not use Maila.
The service
Maila provides outbound campaign research, customer targeting, personalised email sequences and managed sending accounts. You remain responsible for the accuracy of your messages and a lawful basis to contact each recipient. New campaigns start in review mode: saving a preview or subscribing does not authorise an unreviewed campaign to send.
Managed sending accounts
Managed plans include three sending accounts on a domain assigned exclusively to your workspace. Existing warmed addresses may differ from your business domain; your real sender or business name identifies your outreach. Sending limits ramp gradually and depend on mailbox health. Warmup history is not a guarantee of delivery, inbox placement, replies or meetings. Legacy connected accounts retain their existing sending permissions.
Your responsibilities
Keep your credentials secure. Only connect accounts you are authorised to use. Do not use Maila to send spam, harass anyone, infringe rights, or break the law or the terms of any connected service. Choose an appropriate review mode and monitor your campaigns.
Plans and billing
The Intro offer is no longer sold to new customers. Existing Intro subscriptions keep their accepted terms: a card-required 3-day free trial, followed by $108 USD billed yearly ($9/month equivalent), renewing annually at $108 until cancelled; cancel in Plans & billing before the displayed trial end to avoid the annual charge. New managed plans, billed monthly or yearly, start with a card-required 3-day free trial. Nothing is charged at checkout. During the trial we provision your managed sending accounts and, after your approval, email up to 25 new prospects. When the trial ends the selected plan's displayed monthly or yearly amount is charged and renews on the same cadence until cancelled. Cancel in Plans & billing before the displayed trial end to avoid the charge; cancelling stops the charge but the trial keeps running, with outreach, until its displayed end; you can undo the cancellation before then. If the first payment fails, outreach stops. One free trial per customer and business. Starter and Growth can be billed yearly at the yearly price shown on the pricing page (ten times the monthly price). The yearly amount is charged when the free trial ends (or at checkout when no trial is offered) and renews annually until cancelled; the plan's monthly allowance applies in each of the 12 months. Trials accepted before this change keep their accepted length and price. Yearly plans opened before then were paid at checkout and keep those terms. Monthly plans opened when no trial was offered were paid at checkout and keep those terms. Yearly plans: full refund on request within 30 days of your first yearly charge (email hello@usemaila.com); after that, cancelling stops renewal and access continues to the end of the paid year. Cancel renewal to retain access until the paid term ends. Your free campaign preview does not send email or purchase mailboxes. Once your trial starts or payment is made we provision sending infrastructure; inventory and verification can delay activation. If we cannot provision the service, contact hello@usemaila.com for resolution or a refund of the unfulfilled initial service. All paid allowances reset monthly without rollover or automatic overages, including on annual subscriptions. One contact is consumed when an initial email to a new address is accepted for sending. Up to two follow-ups and two replies per contact are included within the funded service window. Uncertain delivery reserves capacity until reconciled. Research is subject to the plan budget and data availability; maximum contact allowances are not guaranteed delivered volume or outcomes. Reply guarantee (monthly plans): if none of the first 100 prospects you email through Maila, including during a trial, sends a reply within 21 days of the last of them being first emailed, your next monthly payment is waived once. Automatic replies (such as out-of-office messages), unsubscribe requests and messages from anyone other than the prospect do not count as replies. Your subscription must be active and not set to cancel when the guarantee is assessed. It applies once per customer and business and does not apply to yearly plans. Existing subscriptions and accepted trials keep their original price and terms. Prices are in USD, excluding applicable taxes.
Acceptable use and limits
Outbound plans include monthly prospect and send limits. Legacy teammate plans include limits on teammates, runs and connections. We may throttle or suspend workspaces that exceed fair-use ceilings or that threaten the stability or security of the service.
Intellectual property
You own your data, your prompts, your skills and the outputs your teammates produce for you. We own the Maila software and brand. You grant us the limited licence needed to operate the service for you.
Warranties and liability
Maila is provided as is. AI systems make mistakes; you are responsible for reviewing actions before approval. To the maximum extent permitted by law our aggregate liability is limited to the fees you paid in the twelve months before the claim.
Termination
You may close your account at any time. We may suspend or terminate accounts that breach these terms. On termination you may export your data for 30 days.
Governing law
These terms are governed by the laws of England and Wales. Contact legal@usemaila.com with any questions.